Monster Village Hotel

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Booking Notice

The recorded and unrecorded items of individual booking contract
The promulgation for Order Jiao Lu (1) No.10282004115 on August 1, 2013
The amendment for Order Jiao Lu (1) No.10682000635 on January 24, 2017 and the title (original title: The recorded and unrecorded items of individual booking contract for Tourist Hotel Enterprises, Hotel Enterprises and B&B), amended regulations since January 24, 2017.
The recorded and unrecorded items are suitable for individual tourists who books rooms directly from Tourist Hotel Enterprises, Hotel Enterprises and B&B (Hereinafter referred to as industries).
The recorded items of individual booking standard contract

1.    Name, phone number, address of residence, Identification number (foreigner passport number, Resident Certificate number) of the tourist. Name of company or firm of industry, name, phone number, address of residence, number of business license or business registration, its website of representative or operator, and name, phone number, fax number or email address of contact person.

2.    The duration of stay, room type, amount of room, name and contact way of booker or tourist.

3.    The total price of rooms (including tax and service charge), payment way, products (service) and provided facilities included in total price.

4.    Before the tourists arrivals after booking rooms, the industries have agreements with tourists if they have deposits, the amount of deposit and to pay total price of rooms at first in accordance with following ways: 
No deposit
Receive deposit NT$           (it can't be more than 30% of total price of rooms; however, if the accommodation duration is more than 3 days during the holiday period, the deposit has to be raised to  50% of total price of rooms.)
Receive deposit NT$           at first.

5.    When the tourists cancel the contract, they should notice the industries and ask they handle it in accordance with regulations:
Industries taking deposits, please comply with the following regulations:
(1) If the cancel notice is got before fourteen days of booked accommodation date, the industries should refund full deposit.
(2) If the cancel notice is got before ten days to thirteen days of booked accommodation date, the industries should refund 70% of deposit.
(3) If the cancel notice is got before seven days to nine days of booked accommodation date, the industries should refund 50% of deposit.
(4) If the cancel notice is got before four days to six days of booked accommodation date, the industries should refund 40% of deposit.
(5) If the cancel notice is got before two days or three days of booked accommodation date, the industries should refund 30% of deposit.
(6) If the cancel notice is got before one day of booked accommodation date, the industries should refund 20% of deposit.
(7) If the cancel notice is got on booked accommodation date or isn’t received, the industries could have no refund.
□Industry taking total price of rooms, please comply with the following regulations:
□Refund for proportion of total price of rooms:
(1) If the cancel notice is got before three days of booked accommodation date, the industries should refund full price of rooms.
(2) If the cancel notice is got before one day or two days of booked accommodation date, the industries should refund 50% of total price of rooms.
(3) If the cancel notice is got on the booked accommodation date or the tourists don’t notice the industries, the industries don’t have to refund the full pre-paid price of rooms.
□The paid amount which is retained within one year is used to be the future discount
(1) If the cancel notice is got before the booked accommodation date, the paid amount which is retained within one year is used to be the future discount.
(2) If the cancel notice is got on the booked accommodation date or the tourists don’t notice the industries, the industries don’t have to refund the full pre-paid price of rooms.

6.    The tourists don't have to pay the cost of change if the industries agree that the change of accommodation date, numbers of accommodation days, types of rooms or numbers of rooms required by tourists.

7.    If the industries can’t fulfill the contract, they have to contact with the tourists immediately.

8.    Due to the reason of industries to cause that they can't fulfill the booking contract, the tourists may request a compensation of total price of rooms; if the industries are deliberately do it, the tourists may request a three times compensation of total price of rooms.
If the tourists can prove there is other person who affected in accordance with the above regulation, they can require to the compensation.
If the industries and tourists have other agreements which are more favorable to the tourists, they should follow the agreements.

9.    Due to the force majeure or other reasons which can't be attributed to the both parties to cause that the contract can't be fulfilled, the industries should return all the deposit and other expenses from the tourists.

10.    The industries should have phone or email address for consumer dispute and handling complaint.

11.    The industries should be responsible for personal data, handling, using of the tourists which should follow the Person Data Act and be subject to the obligation of confidentiality. If there is no permission of the tourists, the industries should not reveal   the information and use it out of contract. After the contract ends, they should follow the Act.

12.    The industries should check with the tourist about the booking before      of booked accommodation date.

13.    The industries should ensure that tourists the rooms in the usage state and provide the agreed services. If there is any failure of the rooms which is not caused by tourists, the tourists may request to handle or change the room.
The tourists should notice the agreement made by industries to use the equipment, if the tourists break it off, they should pay for it.

14.    If there is any of both sides, they should follow the laws in ROC.
If there is any caused by the contract, the both sides agree the local court        as the first court but can't exclude the Article 47 of Consumer Protection Act and Article 436 of Code of Civil Procedure, which are used for small litigation responsible court.’
The unrecorded items of individual booking standard contract
(1) It shall not record the exam period of abandon contract of agreement.
(2) It shall not record reference or like this on contents of advertising.
(3) It shall not record exclude the right of cancel or end from consumers.
(4) It shall not record the changed contract contents after having the contract.
(5) It shall not record the regulations of violation of legal coercion, prohibited provisions, violation of public morality, honestly and unfair agreement.

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